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Shipping and Payment

Shipping and Payment

 

We ship worldwide!
In order to contribute to the protection of our environment and to minimize shipping costs for our customers, we recycle and re-use packaging material whenever possible.
If you are a retailer and capable of providing us with your Value Added Tax Identification Number (VATIN), you are exempt from the German sales tax.

Shipping Companies
Our partners for international shipments are DHL and DPD, special arrangements can be made for bulk cargo.

Delivery Times
We are making a conscious effort to process your order as fast as possible in order to keep delivery times at a minimum. We will ship your order within 1-2 working days, provided the ordered items are in stock. Please allow 1-2 weeks for special orders and imported items.
Please contact us for an estimation of the transit time to your country (support@mailordermusic.net or FREECALL +49 0800 80 50 30 1).

Shipping costs
will follow

Important Notice
Our shipments are packaged carefully to avoid breakage. In the unlikely yet possible event of shipping damage, we will replace the damaged items free of charge under the following conditions:
Shipping damages have to be reported to the carrier immediately upon receipt of the shipment. After you have filed your complaint with the carrier, notify Mail Order Music Berlin on the extent of the damage (support@mailordermusic.net or FREECALL +49 0800 80 50 30 1) and await further instructions. Do not return merchandise without prior consent.
You have the right to return merchandise within 2 weeks after having received your shipment. Please consult our Terms and Conditions for details concerning returns and refunds. Do not return merchandise without contacting us first (support@mailordermusic.net or FREECALL +49 0800 80 50 30 1).

Thank you very much for your cooperation.