Terms and Conditions

Terms and Conditions
All business relations between Mail Order Music, Andreas Horn, Onkel-Tom-Str. 3, 14169 Berlin and the customer are governed exclusively by these Terms and Conditions. Other terms and conditions are explicitly excluded and require the consent of Mail Order Music in writing.

Conclusion of the contract
The items that are displayed in our online shop do not constitute a legally binding offer, but a non-binding online catalogue inviting you to place an order. After entering your personal data and clicking on the button "submit order” in the final step of the ordering process you place a binding order for the goods contained in the shopping cart. Our confirmation follows immediately after you have submitted the order. The sales contract is concluded with our order confirmation or the delivery of the goods.

In case you have chosen the option “prepayment”, please wait for our order confirmation by e-mail before you make the payment. If you have not received a confirmation from us within 2 weeks, you are no longer bound to your order. We receive information on the financial standing of our customers from accumio finance services gmbh, P.O. Box 101229, 69002 Heidelberg.

Partial delivery

We reserve the right to make partial deliveries. No additional fees for postage are incurred, unless explicitly stipulated.

Sheet music
All prices for sheet music stated on the website are nonbinding. Sheet music is subject to fixed national retail prices in Germany, Austria and Switzerland. Prices are subject to change without notice, as we are legally obliged to charge the retail price in effect at the time of shipment.

Right of Withdrawal
You may withdraw from the contract in writing (i.e. letter, fax, E-mail) without the obligation to state a reason within a period of 14 days, or - if the item has already been delivered before the expiry of said term - by returning the merchandise to Mail Order Music Berlin. The term starts with receipt of these instructions in writing, but not before the actual delivery of the merchandise to the recipient has taken place (in case of recurring deliveries of the same type of merchandise not before the first partial delivery) and not before our duties of information according to article 246 section 2 German Civil Code (EGBGB) in addition with section 1 subsection 1 and 2 German Civil Code (EGBGB) as well as section 312g, subsection 1 German Civil Code (BGB) in combination with article 246 section 3 German Civil Code (EGBGB) have been fulfilled.

In order to meet the withdrawal deadline, it is sufficient to post the notice of withdrawal or the item in a timely fashion.

The notice of withdrawal has to be addressed to:

Mail Order Music – Musik-Oehme
14169 Berlin


Up to a value of 40,00 EUR you have to pay for return postage, if the items conform to the specifications of your order. In all other cases the return shipment is free of charge.

Reservation of proprietary rights

All items remain our property until paid in full.

Packaging ordinance
We are legally obliged to take back packaging material of items sold by us that do not carry the seal of recycling organisations such as the "Grüne Punkt" of Duales System Deutschland AG, and to recycle or dispose of them.

Please get in touch to make the necessary arrangements: FREECALL 0800 80 50 30 1 or e-mail to info@mailordermusic.de.

We will assist with finding a communal collection point or waste management service provider in your proximity that will dispose of the packaging material free of charge. In case this should be impossible, you can return the packaging material to us: FREECALL 0800 80 50 30 1 or e-mail to info@mailordermusic.de.

We will reuse the packaging or dispose of it conforming to legal regulations.

Musik-Oehme & Mail Order Music Berlin
Owner: Andreas Horn e.Kfm.
Onkel-Tom-Str. 3

14169 Berlin (Zehlendorf-Mitte)
Business Hours:

Mo-Fr 9:00 a.m. to 6:30 p.m.
Sa 9:00 a.m. to 2:00 a.m.

(Answering machine in service outside of business hours)

Email: info@mailordermusic.de

Internet: www.mailordermusic.de

Fon +49 30 801 95 767 Fax +49 30 801 95 769

Ust-Ident.:DE812513110 Steuernr.:35360068

eingetragen im Handelsregister Berlin unter HRA 28893
© Mail Order Music 3.5.2013